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Accessibility Statement for Hamelin Italia

This is an accessibility statement from Hamelin Italia S.p.A.

Measures to support accessibility
Hamelin Italia S.p.A. takes the following measures to ensure the accessibility of Hamelin Italia:

  • Include accessibility as part of our mission statement.
  • Include accessibility throughout our internal policies.
  • Integrate accessibility into our procurement practices.
  • Appoint an accessibility officer and/or ombudsperson.
  • Provide continual accessibility training for our staff.
  • Assign clear accessibility goals and responsibilities.
  • Employ formal accessibility quality assurance methods.

Conformance status
The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. They define three levels of conformance: Level A, Level AA, and Level AAA. Hamelin Italia is partially conformant with WCAG 2.2 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Additional accessibility considerations
This accessibility statement is based on the Web Content Accessibility Guidelines (WCAG) 2.1 level AA and complies with the requirements of the Italian Legislative Decree 106/2018, as well as the EU Directive 2016/2102 on the accessibility of websites and mobile applications of public sector bodies.

Feedback
We welcome your feedback on the accessibility of Hamelin Italia. Please let us know if you encounter accessibility barriers on Hamelin Italia:

  • Phone: +39 02 2590591
  • E-mail: [email protected]
  • Visitor Address: Via Milanese 20 – 20099 Sesto San Giovanni (MI)
  • Postal Address: Via Milanese 20 – 20099 Sesto San Giovanni (MI)

Compatibility with browsers and assistive technology
Hamelin Italia is designed to be compatible with the following assistive technologies:
Google Chrome, Mozilla Firefox, Microsoft Edge, Safari with screen readers NVDA, JAWS, and VoiceOver on Windows, macOS, iOS, and Android operating systems.

Technical specifications
Accessibility of Hamelin Italia relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • WAI-ARIA
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives
Despite our best efforts to ensure accessibility of Hamelin Italia, there may be some limitations. Below is a description of known limitations and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for Hamelin Italia:

  • Maps and dynamic content (e.g., dealer map): Some interactive elements (such as map control buttons) may lack accessible names or full ARIA roles due to technical limitations of the external plugin used for maps (WP Google Map Pro). We constantly monitor accessibility and collaborate with vendors to improve widgets; we are also implementing fallback solutions and textual alternatives. For assistance, please contact our customer service via the email or phone number above.
  • PDF documents and other downloadable files: Some PDF documents may not fully comply with accessibility standards, for example missing alternative text or semantic structure. These documents are often created by third parties or processes that do not always guarantee accessibility. We are working to replace or update non-compliant documents and provide accessible alternatives where possible. For assistance or accessible versions of documents, please contact us at the contact details provided.

Assessment approach
Hamelin Italia S.p.A. assessed the accessibility of Hamelin Italia by the following approaches:

  • Self-evaluation
  • External evaluation

Formal complaints
For any formal complaints regarding accessibility, you can contact our accessibility officer via email at [email protected] or by phone at +39 02 2590591. We guarantee a response within 7 working days and commit to resolving issues as quickly as possible.